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FAQs
If you have a question of or about our Ezyfurniture business, simply email us at ezyfurniture@danksretail.com.au and we will respond as soon as practicable. Your feedback on our Ezyfurniture business is welcome.
Q: I purchased furniture from Ezyfurniture on-line and realised that the item purchased was the incorrect size. Can I return the item?
A. Yes, providing the item in “as new” condition as determined by our staff, simply bring the item back within 7 days of purchase with your proof of purchase and we will provide a full credit toward something more suitable.
Q. What about if I want to order an item that is not showing as “available” on-line?
A. Simply email or ring us and we will where possible take a raincheck for you on that item and we will contact you as soon as the item becomes available.
Q. What if I want an item not sold on-line?
A. Please ring our nearest Ezyfurniture store or email us at ezyfurniture@danksretail.com.au and they will advise if your wanted item is in stock – or if we can get the item for you. Not all our product range is sold on-line and we have furniture for all rooms of your home or office.
Q. What product guarantees do you have?
A. All our Ezyfurniture product is guaranteed for a period of 12 months in respect of faulty workmanship and material defects. In this sense, as some of our assembled furniture is handmade, slight imperfections naturally exist on these lines.
Q. Am I able to get the dimensions of a product I want without coming to your store?
A. Yes. All our product on-line has product dimension information included in the product description. For other Ezyfurniture product not sold on-line, we are only too happy to provide dimensions either by email or over the phone.
Q. What if we want our item assembled?
A. If you request assembly of a flat pack product, we will always assemble flat pack furniture at your home to minimise the prospect of damage on delivery.
Q. What sort of finance is available?
A. We have two means of financing Ezyfurniture purchases to approved customers in-store.
We offer a 48 month interest bearing finance product - “Take it Today, 4 Years to Pay”, and an interest free 3 month contract. The only requirement to successful applicants is a $500 minimum purchase.
For in-store application you will need to bring with you one form of photo identification (drivers licence, passport etc) and two other forms of identification (credit card, Medicare card, rates notice etc).
Q. When are your stores open?
A. Your Ezyfurniture store opening hours are as follows:
Ezyfurniture Glenorchy Open 6 Days
Monday – Friday 8.30am – 5.30pm
Saturday 9.00am – 4.00pm
Ezyfurniture Devonport Open 7 Days
Monday – Friday 7.30am – 6.00pm
Saturday 8.00am – 5.00pm
Sunday 9.00am – 5.00pm
Ezyfurniture Launceston Open 7 Days
Monday – Friday 7.30am – 6.00pm
Saturday 8.00am – 5.00pm
Sunday 9.00am – 5.00pm
Ezyfurniture Ulverstone Open 7 Days
Monday – Friday 7.30am – 5.30pm
Saturday 8.00am – 4.00pm
Sunday 9.00am – 4.00pm
Q. Can I order stock for delivery outside Tasmania?
A. We currently only deliver to Tasmania and its islands. However, we are happy to organise delivery outside Tasmania with your organised freight forwarder if you provide us details.
Q. If I have a complaint or problem, who can I contact?
A. If you are not 100% happy for any reason, please phone your nearest Ezyfurniture store direct, or email your grievance to us at ezyfurniture@danksretail.com.au and we will do our best to resolve your issue expeditiously.
We always value your custom.
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